Important – before following these instructions:
Face ID or Touch ID users – getting a new password
If you are usually using Face ID or Touch ID to log in to the app, it’s easy to forget the password. If you are still able to open the app with Face ID or Touch ID, you can create a new password under the Settings in your S-pushTAN-App without any need for the old password:
Open the S-pushTAN-App and go to -> Profile -> Settings -> Change password
Resetting the S-pushTAN-App
Please make sure to reset the S-pushTAN-App before you start.
To do so, you will need:
A newly installed or reset S-pushTAN-App
Before you start, you will have to reset your S-pushTAN-App. Please note that the procedures for doing so for Android devices and iPhones/iPads are different.
Sparkassen-Card (debit card) – card number
If you are setting up the app a repeat time, you will be asked to enter your card number. This is why it is important to have your Sparkassen-Card (debit card) to hand. The card number is on the back of the card.
Online banking login details
To use pushTAN, you will need your Sparkasse online banking login details: Your username or login ID and your online banking PIN.
Guide for setting up the S-pushTAN-App without online banking
Activation password and credit card number
Do you only use the S-pushTAN-App to authorize online card payments? If so, you can also set up the S-pushTAN-App with your activation password and your 16-digit card number. The activation password is in the letter sent to you with the initial registration letter for the S-pushTAN-App. The 16-digit card number is on the front of your card.
How to:
Forgotten password for pushTAN
If you have forgotten your password for the S-pushTAN-App, you will need to set up the app again. Luckily, that’s really easy. The only thing to bear in mind is that this works differently for Android and iPhones. To proceed, please follow the instructions below.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
