S-pushTAN-App
To retrieve your online banking login details, you will need the S-pushTAN-App. If your S-pushTAN-App is not working or hasn’t yet been set up, these instructions explain how to request a new registration letter.
Sparkassen-Card (debit card) – card number
If you are setting up the app a repeat time, you will be asked to enter your card number. This is why it is important to have your Sparkassen-Card (debit card) to hand. The card number is on the back of the card.
username/login ID for online banking
If you have forgotten your online banking PIN, you can use your username or login ID to restore access to online banking. You can find your login ID in your initial online banking registration login details.
What to do if your account has been blocked. And how to login with your login ID or retrieve your username. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Easy to follow step-by-step instructions.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
Please note that your online banking PIN are not the same as the passwords for your App Sparkasse Business and S-pushTAN-App. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Easy to follow step-by-step instructions.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
The following guide contains step-by-step instructions for removing a online banking PIN lock. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
You can remove your online banking PIN lock at any one of the thousands of participating Sparkassen ATMs in Germany.
Alternative - logging in with your login ID:
Alternatively, you can also log in with your login ID and online banking PIN. You can find your login ID in your initial online Banking login details.
Retrieving your username on the App Sparkasse Business:
Forgotten your username? To retrieve your username on the App Sparkasse Business, proceed as follows: “Profile > Settings > Manage login details > Click on the relevant account.” Your username will be shown under user ID.
Retrieve username:
If you can't remember it, you can also retrieve it directly. Or first take a look at the instructions.