To do so, you will need:
Always:
S-pushTAN-App
Before starting, download the latest version of the app, which is free, from the Apple or Google Play Store onto your phone or tablet.
Online banking login details
The S-pushTAN-App is designed for authorising online banking transactions. This is why, when setting up the app, you will also need your Sparkasse online banking login details. They are:
- User name or login ID
- Initial PIN (first time use) or the online banking PIN you created
When setting the app up for the first time:
pushTAN registration letter
When setting up the S-pushTAN-App for the first time, your Sparkasse will send you a registration letter with a QR code. You will need this code when setting up the app for the first time.
When setting up the app a repeat time:
Sparkassen-Card (debit card) – card number
If you are setting up the app a repeat time, you will be asked to enter your card number. This is why it is important to have your Sparkassen-Card (debit card) to hand. The card number is on the back of the card.
Guide for setting up the S-pushTAN-App without online banking:
Activation password and credit card number
Do you only use the S-pushTAN-App to authorize online card payments? If so, you can also set up the S-pushTAN-App with your activation password and your 16-digit card number. The activation password is in the letter sent to you with the initial registration letter for the S-pushTAN-App. The 16-digit card number is on the front of your card.
How to:
Setting up pushTAN for the first time with registration letter
The following guide contains step-by-step instructions for setting up the S-pushTAN-App with the registration letter. The letter will be sent to you by your Sparkasse.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
Set up S-pushTAN-App again – after reinstallation
If you have a new iPhone/iPad or Android device, you can use Quick Setup ("Schnelleinrichtung") to quickly and securely set up your S-pushTAN-App on your new device again. To do so, simply install the S-pushTAN-App on your new smartphone/tablet and then follow the instructions under “New smartphone? Setting up the Sparkassen-App on a new device”. The S-pushTAN-App on your old device still needs to be working in order to be able to use Quick Setup on the new device.
If the S-pushTAN-App on your old device is no longer working or if you have forgotten your login details for the app, please following the following step-by-step instructions.
Important – before following these instructions
Please make sure to reset the S-pushTAN-App before you start.
Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
Resetting the S-pushTAN-App
Android devices:
Delete the S-pushTAN-App from your smartphone, download it from the Google Play Store and install it again.
iPhone/iPad:
Close the app. Please search for “Close app” on the Apple Help page to find out how to do so.
Go to Settings on your iPhone or iPad. Search for the “pushTAN” app and click on “Reset app”. Next, open the S-pushTAN-App. If it hasn’t yet been reset, repeat the above steps.